Fluid Mask – Support

Everybody needs a little help sometimes. Whether you are an existing user and have questions on how to use Fluid Mask features, or you need assistance with your Fluid Mask order, or if there is a technical question we can help you with…just give us a shout!

General Enquiries & Technical Support

Our Help Manual, Knowledgebase and Online Tutorials are there to guide you in the right direction.


The Help Manual

Explains features and functionalities of Fluid Mask 3


The Knowledge Base

Contains answers to common problems and queries


Our Online Tutorials

Provide an accessible how to with tips and tricks

However, if you still don’t have the answers you need, you can get in touch with us through our Vertus Support Portal or email our support team.
The Vertus Support Portal allows you and us to track your support tickets (and beta test reports) easily. Here are some of the benefits:

okYou can get in touch with our team through the “Submit a ticket” function.
okYou can view tickets online including their status, comments, replies and additional info.
okYou can update, close or re-open tickets
okYou can browse the knowledge base and find downloads

Vertus Support Team


Operate Monday-Friday between 9 am and 6 pm EST, and are available to answer your questions. We will answer your email as soon as possible, typically with a next business day response.

Fluid Mask – Sales

  For sales enquiries and information about purchasing Fluid Mask, please email sales@vertustech.com.
icon-reseller  If you would like specific information about becomeing a reseller of any of the Vertus products, email resellers@vertustech.com.
Partner-icon  If you are already a verified Vertus Partner email us here or contact your Vertus Deligate directly.


Vertus is a market leader in creating accessible ways for people to work with digital imagery. We are a propriety leader in image segmentation and matting technology.

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