Technical Issues & Troubleshooting Archives - Page 2 of 2 - VertusTech

‘Technical Issues & Troubleshooting’ Category

Latest release Fluid Mask 3.0.6 for Win and Mac available

We have made the following fixes available on Fluid Mask 3.0.6

Mac OS:

* MacOS Leopard

Mac version now uses Leopard installation technology. Since Mac OS Leopard was released we identified some incompatibility issues which have been fixed in Fluid Mask 3.0.6.

* “Repeated” prompt for registration cured

Some users reported that they repeatedly had to activate Fluid Mask 3 again with their serial key on the same machine as before. A change in our licensing will cure this problem – users who experienced this please download the update from the usual location or use the “Check for updates” option under “Help” in Fluid Mask 3.

Windows:

* We added a few other minor tweaks to the way the full version of Fluid Mask 3 is installed on Windows Vista. Users who had trouble when installing as admin, but used Fluid Mask 3 without admin rights should definitely download the update.

All platforms:

* New trial period

Some users of the trial version didn’t get the chance to test Fluid Mask 3 before their trial was expired. Fluid Mask 3.0.6 will now provide a fresh trial period of 14 days

* Change of serial key format

The format of our serial keys has changed – the ‘#’ sign is no longer used at the end of the key, and we’ve added a new prefix at the beginning of the key. Please note that existing registered customers do not need to worry about this change unless instructed by our support team.

* Can save tiff as .tiff as well as .tif

The stand-alone version of Fluid Mask 3 can now save .tiff as well as .tif files on both Mac and Win now.

* Minor tweaks

Textual changes in error reports and manual registration requests for more efficient support

Fixed causes for crashes that were reported

————

Important Update Installation Instruction:

1. Do _not_ uninstall your current version of Fluid Mask 3. The update will replace your current version automatically.

2. Go to the Fluid Mask download page (look up your order confirmation e-mail – it’s the same link) and choose the Mac or Windows version of Fluid Mask 3.0.6 for download. If you can’t find the link please do contact our support team at support@vertustech.com

3. When the download is complete please do close all programs (especially Photoshop) before running the installation.

4. Double click the downloaded file to start the installation. Click “OK” in case see a warning message that “a version of Fluid Mask 3 is already installed”.

5. Follow the on-screen instructions to complete the installation.

6. Done!

——–

Posted on: December 11, 2007 Discussion: No Comments Posted in: Announcements, Fluid Mask, Technical Issues & Troubleshooting

Windows update: Fluid Mask 3.0.4 available

We have an update for Fluid Mask 3 of Windows available on our download pages. The latest update is 3.0.4 (instead of 3.0.3) for technical reasons, so it’s not that you missed a whole version or anything ;o)

Before you download and install please read this

– Do _not_ uninstall your current version of Fluid Mask 3. It is not necessary and will save you time and a re-registration. Simply go to the usual download page, download and run the new installer. Fluid Mask will ask you if it is okay that it overwrites the previous version. And yes – that it okay 🙂

Changes in this release:

– some users experienced that they had to re-register their copy of Fluid Mask 3 although they had already done so. This was connected to the licensing technology that we use and has been sorted out now

– problems installing and registering FM3 on Vista (a user who installed as admin was not able to use FM3 when logged in as a standard user. There was a workaround available in the past. This workaround is now redundant and the problem fixed with 3.0.4.

– a few improvements to usability during the installation and registration process – this was necessary mainly for our Vista users

– this new version will not remove the license file any more when a users uninstalls FM3 (this was not the case for Windows versions up to 3.0.2). That’s a good thing because a user will not have to register again after uninstalling+reinstalling

Questions and postcards to support@vertustech.com, please ;o)

Kat

Posted on: October 25, 2007 Discussion: 4 Comments Posted in: Announcements, Fluid Mask, Technical Issues & Troubleshooting

Completed: Maintenance work on Registration server

For all users trying to register/activate Fluid Mask 3 – the maintenance work that we announces earlier has been completed – and a lot faster than expected. So the activation process is available again.

Kat

Posted on: September 24, 2007 Discussion: No Comments Posted in: Technical Issues & Troubleshooting

Maintenance work on Registration server on Sept 24th, 2007

The Fluid Mask registration server that is used when you as a user activate your software is undergoing some maintenance work today, Sept 24th, 2007. Maintenance will be complete at around 5 pm GMT. Users who have not registered/activated Fluid Mask 3 yet are asked to wait with the registration until then.

Posted on: September 24, 2007 Discussion: No Comments Posted in: Fluid Mask, Technical Issues & Troubleshooting

ABOUT VERTUS

Vertus is a market leader in creating accessible ways for people to work with digital imagery. We are a propriety leader in image segmentation and matting technology.

Get the latest news and special offers from vertus