We’ve recently had several customers contact us reporting that Norton Internet Security and other Symantec products are blocking or quarantining download or install of Vertus software, after the recent updates to all our products.
Firstly, we’d like to assure all customers that our products are 100% guaranteed free of viruses, spy and malware!
If you’re using Norton or any other Symantec products and are experiencing difficulties, we recommend simply disabling their software whilst downloading and installing Vertus products, or click here for instructions how to restore a file from quarantine.
We’re not the only independent specialist software vendor being affected by this issue, which has arisen since Symantec added another detection system to their products: “WS.Reputation.1.” As the name suggests, this system works based on reputation, or as they call it, the “wisdom of crowds”. Essentially, if enough of their user database has this software installed, then it’s reputation is deemed as ‘good’
Trouble is, in practice, if we release a new update, then nobody has that installed yet, so it can’t be given a good reputation, based on the ‘wisdom’ of the crowd. So Symantec’s anti-virus software blocks it, so nobody can install it, so the reputation stays low which means Symantec keep blocking it, so nobody can install it…
We’re working with Symantec to resolve this problem, and Vertus users can help the process by white flagging our software, releasing from Symantec/Norton quarantine will also help the process.
We thank you for your patience on behalf of Symantec!!