Technical Support

You can get in touch with us through our Vertus Support Portal, via e-mail or by phone. In addition, our Online Help, Knowledgebase and the Free Live Training sessions are there for you if you need a little help.

Vertus Support Portal

Click here or go to http://s3.parature.com/ics/support/default.asp?deptID=5487

Why use the Support Portal?

The Support Portal allows you and us to track your support tickets (and beta test reports) more easily. Here are some of the benefits:

 You can get in touch with our team through the "Submit a ticket" function. This makes sure that inquiries/questions/feedback reach us in a structures form and with all the information we need. All that makes us faster!
 You can view tickets online including their status, comments, replies, additional info etc.
 You can update, close or re-open tickets
 You can browse the knowledge base and find downloads

Vertus Support Team

Get in touch with our Support Team by phone, email or via support tickets. Your questions are answered Monday-Friday between 9 am and 6 pm EST.

Submit a Ticket

To get in touch with our Team through our Vertus Support Portal please click here or visit

http://s3.parature.com/ics/support/default.asp?deptID=5487

Support Email

support@vertustech.com

Support Phone (USA toll free)

1-877-935-5935 Monday-Friday 9 am to 6 pm EST

Manual/Online help:

Fluid Mask 3 offers an integrated online help explaining features and functionalities. You will find the documentation in Fluid Mask under > Help.

Free Live Training:

We offer free live online training classes every day Monday to Friday through our web site. Each day one of our experts log into an online training session where you can log in, too. Check it out!

All information on where, when and how is available at

http://www.vertustech.com/fm_webcast.htm

Sales Support

US, Canada and ROW

sales@vertustech.com

sales@vertustech.com

European Sales

sales@vertustech.com

DACH Sales (Germany, Austria, Switzerland)

dachsales@vertustech.com]

Key Accounts and Partners

partners@vertustech.com

Reseller Support

Resellers for US, Canada and ROW

sales@lifeboatdistribution.com

UK

resellers@vertustech.com

Germany, Austria and Switzerland (DACH)

resellers@vertustech.com