Fluid Mask - Support

Everybody needs a little help sometimes. Whether you are an existing user and have questions on how to use Fluid Mask features, or you need assistance with your Fluid Mask order, or if there is a technical question we can help you with...just give us a shout!

Technical Support

You can get in touch with us through our Vertus Support Portal, via e-mail or by phone. In addition, our Online Help, Knowledgebase and the Free Live Training sessions are there for you if you need a little help.

Vertus Support Portal

Go to http://s3.parature.com/ics/support/default.asp?deptID=5487

The Support Portal allows you and us to track your support tickets (and beta test reports) more easily. Here are some of the benefits:

  • You can get in touch with our team through the "Submit a ticket" function. This makes sure that inquiries/questions/feedback reach us in a structures form and with all the information we need. All that makes us faster!
  • You can view tickets online including their status, comments, replies, additional info etc.
  • You can update, close or re-open tickets
  • You can browse the knowledge base and find downloads

Vertus Support Team

Get in touch with our Support Team by phone, email or via support tickets. Your questions are answered Monday-Friday between 9 am and 6 pm EST.

Submit a Ticket

To get in touch with our Team through our Vertus Support Portal please visit http://s3.parature.com/ics/support/default.asp?deptID=5487

Support Email

support@vertustech.com

Support Phone (USA toll free)

1-877-935-5935 Monday-Friday 9 am to 6 pm EST

Manual/Online help:

Fluid Mask 3 offers an integrated online help explaining features and functionalities. You will find the documentation in Fluid Mask under > Help.

Sales Support: US, Canada and ROW

sales@vertustech.com
sales@vertustech.com

European Sales
sales@vertustech.com

DACH Sales (Germany, Austria, Switzerland)
dachsales@vertustech.com]

Key Accounts and Partners
partners@vertustech.com

Reseller Support

Resellers for US, Canada and ROW
sales@lifeboatdistribution.com


UK
resellers@vertustech.com


Germany, Austria and Switzerland (DACH)
resellers@vertustech.com